14 general skills or competencies (Job family competencies) for Sales Engineer IV
Skill definition-Offering hands-on assistance and solutions to end-users in addressing and troubleshooting technical issues.
Level 1 Behaviors
(General Familiarity)
Explains key principles of customer service essential in delivering technical support.
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Level 2 Behaviors
(Light Experience)
Identifies the problems and issues that require the assistance of technical support.
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Level 3 Behaviors
(Moderate Experience)
Performs diagnostics to investigate and resolve technical issues provided by the customers.
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Level 4 Behaviors
(Extensive Experience)
Monitors the resolution of technical issues to improve the productivity of technical support services.
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Level 5 Behaviors
(Mastery)
Establishes policies and procedures to promote uniformity and consistency in technical support delivery.
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Skill definition-Overseeing the creation of new products or improvement of the performance, cost, or quality of existing products to achieve business goals.
Level 1 Behaviors
(General Familiarity)
Explains the principles and concepts of product development.
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Level 2 Behaviors
(Light Experience)
Enters all project-related information into the software tracking tool.
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Level 3 Behaviors
(Moderate Experience)
Manages various phases of product development, including design, development, and implementation.
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Level 4 Behaviors
(Extensive Experience)
Oversees all facets of a product development initiative, from site map creation to launch.
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Level 5 Behaviors
(Mastery)
Leads the execution of a product roadmap based on planned product development activities.
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10 soft skills or competencies (core competencies) for Sales Engineer IV
Skill definition-Ability to identify one's own strengths, set goals and work hard in achieving goals, standards, and targets without external rewards or punishments.
Level 1 Behaviors
(General Familiarity)
Explains the importance of self-motivational skills in our workplace.
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Level 2 Behaviors
(Light Experience)
Shows initiative in taking on new responsibilities to expand knowledge and gain experience.
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Level 3 Behaviors
(Moderate Experience)
Follows SMART principles to set high but realistic goals.
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Level 4 Behaviors
(Extensive Experience)
Researches communication techniques and work styles to determine ways to help our employees motivate themselves.
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Level 5 Behaviors
(Mastery)
Stays current in new reward schemes to boost our employee's competitiveness and retain top talents.
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Skill definition-Analyzing and identifying the root cause of problems and applying critical thinking skills to solve problems.
Level 1 Behaviors
(General Familiarity)
Lists the traits of a good problem-solver.
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Level 2 Behaviors
(Light Experience)
Incorporates fact-finding techniques and tools to identify and determine the existence of problems.
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Level 3 Behaviors
(Moderate Experience)
Uses creative methods and conceptual techniques to solve problems, such as mind maps, storyboards and analogies.
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Level 4 Behaviors
(Extensive Experience)
Trains others in the process of eliciting alternatives and assessing their impact.
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Level 5 Behaviors
(Mastery)
Provides training about new techniques and strategies for effective problem-solving.
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Summary of Sales Engineer IV skills and competencies
There are 0 hard skills for Sales Engineer IV.
14 general skills for Sales Engineer IV, Technical Support, Product Development, Business Development, etc.
10 soft skills for Sales Engineer IV, Self-Motivation, Problem Solving, Initiative, etc.
While the list totals 24 distinct skills, it's important to note that not all are required to be mastered to the same degree. Some skills may only need a basic understanding, whereas others demand a higher level of expertise.
For instance, as a Sales Engineer IV, he or she needs to be skilled in Self-Motivation, be skilled in Problem Solving, and be skilled in Initiative.